Overview: IDs and product codes

We've moved! This site is outdated. 

Visit and bookmark catalyst.avaya.cx for Edify's knowledge base.

Get Started > Overview: IDs and product codes

This article provides information about understanding and deciphering IDs and it includes a list of product codes.

Overview

Edify IDs aren’t just a mix of random characters. While one part of the ID is a random mix of characters, that’s only one part of the ID. Instead, all Edify IDs are formatted the same, making it easy to actually decipher a little bit of information about the creation of the ID and the data tied to it. 

Each Edify ID has four core components. When you break an ID down into these parts, you can quickly learn three important pieces of information about the ID, like the product it’s associated with, where it was generated, and when it was created.

Here’s the component breakdown of the four parts of Edify IDs when reading the ID from left to right:

Let’s review these components by looking at an Edify ID. 

004s01080239bc0ffeb328d38c

Edify Product Codes

The first three characters of an Edify ID is always the product code. That code aligns to an Edify product. Below is the full list of products and their corresponding code, so reference this chart when you’re trying to decipher the product code in an Edify ID. 

DEVICE

erd

TELEPHONE_NUMBER

ern

RING_GROUP

erg

TIME_CONTROL

etc

WEB_TRAFFIC

W99

HAMMOND_INTENT_GROUP

h01

HAMMOND_INTENT

h02

HAMMOND_QUESTION

h03

HAMMOND_SESSION

h04

PROCESS

p10

EDIFY_EMAIL_ID

eei

ANALYTICS_CHART

anc

ANALYTICS_DASHBOARD

and

ANALYTICS_DASHBOARD_CONTAINER

adc

ANALYTICS_REPORT

anr

ANALYTICS_REPORT_VERSION

arv

QUERY_TABLE

qti

QUERY_FILTER

qfi

QUERY_AGGREGATE

qai

QUERY_FIELD

qfd

QUERY_FUNCTION

qfu

QUERY_TEMPLATE_STRING

qts

LINE_GROUP

lgc

LINE_GROUP_LINE

lgl

PROGRAMMABLE_VOICE

pvc

PROGRAMMABLE_VOICE_SESSION

pvs

HISTORY_TABLE

hst

LANGUAGE

lng

ENUM

enm

EDIFY_SERVER

000

ACCOUNT

001

USER

002

QUEUE

003

INTERACTION

004

INTERACTION_SEGMENT

005

TAG

006

GROUP

007

QUEUE_LOGIN

008

QUEUE_USER_HISTORY

009

QUEUE_TRIGGER

010

EMPTY_VALUE

011

API_REQUEST

012

SFDC_INTEGRATION

013

PERSON

014

PERSON_DEVICE

015

PERSON_SESSION

016

SOCKET_CHANNEL

017

WEB_CHAT

018

VOICEMAIL

019

CALL_ID

020

TRANSCRIPTION

021

LOCATION

022

NETWORK_DEVICE

023

ZENDESK_INTEGRATION

024

WORKFLOW

025

WORKFLOW_VERSION

026

WORKFLOW_ITEM

027

WORKFLOW_SESSION

028

INBOUND_CALL_DATA

029

OUTBOUND_CALL_DATA

030

DATASET

031

DATASET_ROW

032

SCORECARD

033

SCORECARD_VERSION

034

SCORECARD_QUESTION

035

SCORECARD_ANSWER

036

SCORECARD_SCORE

037

COACHING

038

COACHING_GROUPS

039

COACHING_MESSAGE

040

KB_ARTICLE

041

KB_ARTICLE_ITEM

042

USER_CALL_DATA

043

LOGIN_SESSION

044

MESSAGE_FILE

045

WORKFLOW_SESSION_HISTORY

046

STT_HISTORY

047

TTS_HISTORY

048

CHAT_MESSAGE

049

CHANNEL_MESSAGE

049

SOCKET_CHANNEL_UNREAD

050

NODE_CRON

051

MFA

052

SOCKET_MEMBER

053

ACTIVATE_SIGNUP_COMPANY

054

ACTIVATE_SIGNUP

055

ACTIVATE_SIGNUP_INVITE

056

TEXT_MESSAGE

057

MESSAGE_ID

058

HOLIDAY

059

KB_ATTACHMENT

060

EMAIL_DOMAIN

061

EMAIL_ATTACHMENT

062

EMAIL_MESSAGE

063

SOUND_FILE

064

SOUND_FILE_VERSION

065

REASON

066

EMAIL_ACTION

067

SERVICE_LIST

068

CONTENT_TYPE

069

EMAIL_BOUNCED_ADDRESS

070

JWT_TOKEN

071

WEB_CHAT_ACTION

072

FOLDER

073

TEMPLATE

074

USER_TEMPLATE_TAG

075

INBOUND_WEBHOOK

076

INTERACTION_FILE

077

AUTH_PROVIDER_CONNECTION

079

INTERNAL_SERVICE_LOG

080

FAX

081

FAX_NUMBER

082

COMPANY

083

INDIVIDUAL

084

FAX_ATA

085

INTERACTION_VIEWER

089

SIP_QOS_LOG

090

SIP_CONTACT_HISTORY

091

SIP_CONTACT_LATENCY_HISTORY

092

RECORDING

093

RECORDING_ACCESS_KEY

094

RECORDING_ACCESS_LOG

095

STORAGE

096

STORAGE_ACCESS_KEY

097

STORAGE_ACCESS_LOG

098

CUSTOM_DB_CONNECTION

099

FILE_REPLICATION

100

CHAT_MESSAGE_NOTIFICATION

101

PUSH_NOTIFICATION

102

DNS_DOMAIN

103

DNS_RECORD

104

SESSION_STAT

105

UC_CHAT_CHANNEL

106

UC_CHAT_CHANNEL_MEMBER

107

CHANNEL_MESSAGE_COMPONENT

108

CHANNEL_MESSAGE_COMPONENT_VERSION

109

CHANNEL_MESSAGE_COMPONENT_BUTTON

110

CHANNEL_MESSAGE_USER_REACTION

111

INTERACTION_VIEW

114

TRUNK_CONTACT

115

USER_TAG

116

SHORT_URL

117

SHORT_URL_ACCESS_LOG

118

IP_GROUP

119

ANALYTICS_DASHBOARD_ACCESS_KEY

120

ANALYTICS_DASHBOARD_ACCESS_KEY_LOG

121

LDAP_CONNECTION

122

SIP_TRUNK

123

USER_EVENT

124

DNA_CONNECTION

125

INTERACTION_USER_SILENCE_SEGMENT

126

INTERACTION_DETAIL_USER

127

USER_STATUS_HISTORY

128

ACCOUNT_KEY

129

SIP_CONTACT

130

SIP_SUBSCRIPTION

131

BABEL

132

SME_BLOCKED_NUMBER

133

BILLING_RATE

B01

BILLING_CODE

B02

BILLING_REPORT_BATCH

B03

BILLING_REPORT_BATCH_ITEM

B04

JIT_PROVISIONING

134

FILLER_WORD

135

CUSTOM_APP

136

STORAGE_EVENT_WORKFLOW

137

EXCHANGE_INTEGRATION

138

USER_CALENDAR_EVENT

139

NUMBER_ORDER

140

NUMBER_ORDER_NUMBER

141

WFM_SCHEDULE

142

WFM_SHIFT

143

WFM_SCHEDULE_SHIFT_REQUIREMENT

144

WFM_SCHEDULE_SHIFT_TAG

145

WFM_SCHEDULED_USER_SHIFT

146

WFM_SHIFT_SWAP_REQUEST

147

USER_AVAILABILITY

148

TIME_OFF_REQUEST

149

INDIVIDUAL_NUMBER

150

INDIVIDUAL_SOCIAL

151

INDIVIDUAL_EMAIL

152

COMPANY_NUMBER

153

COMPANY_EMAIL_DOMAIN

154

WORKFLOW_CUSTOM_MODULE

155

DEVICE_NOTIFICATION_TOKEN

156

CONFERENCE_INVITES

157

COMPANY_ADDRESS

158

VIEW

159

STORAGE_LOCATION

160

WORKFLOW_CUSTOM_MODULE_VERSION

161

CONFERENCE_MEETING

162

QUEUE_CUSTOM_TAB

163

CONFERENCE_SESSION

164

CALL_METRIC

165

SESSION_CONNECTION

166

LAYOUTS

167

LAYOUT_VERSIONS

168

CUSTOM_FIELD

169

CUSTOM_OBJECT

170

SIP_IP_AUTH

171

CUSTOM_EXTENSION

172

AUTHORIZED_CALLER_ID_NUMBER

173